How We Work

We sell goods on consignment, which means that no money is received by the owner until the goods are sold. Once sold, a fee is taken, and the owner receives the balance.

When bringing goods for the first time, you will be required to set up an account and fill in an agreement form in store.  While you are doing this, an experienced staff member will check through your goods, selecting the items we wish to take. You are then given a hand written receipt. Once your goods are priced, they are then bar coded so that the computers can track your sales. You can then ring to check your account, and we can tell you on screen when they are due off, the amount you are owed, and if you have any goods to go home.
ALL GOODS ARE TO BE IN WELL BEFORE 3 PM ON ANY OF THE DAYS WE ARE OPEN

Once goods are dropped into the store, they are put into a queue, and are priced in the order that they arrived. It can sometimes take weeks between goods arriving, and then actually going out on the floor. You need to take this into account if you are bringing in Christmas toys, or goods that are specific to an event, ie Easter.

Your goods are on the floor for minimum of 2 months and a maximum of 3. It depends when they are priced. Your time on the floor starts not from when you bring them in, but from when they are priced. We do not count the month that they hit the floor, so if they are put out at the end of a month, then they will have only 2, but if they go out at the start of a month, then they will get 3

Hopefully we will sell at least 70% of your gear...we try to select goods that will sell, but we have such a huge quantity coming through the store, supply can be higher than demand. Therefore it's in your best interest for us to select only the best of what you have.

We use a different color price tag for each month. In this way we can tell when goods are due to be taken off the floor. Because you DO NOT receive certain goods back if they don't sell (see agreement terms), we mark them down, often to less than half price in their last month on the floor. We figure that it's better to get something, than nothing!

Some customers pick up money weekly, some let their money add up until their consignment has finished. Others keep adding consignments to their account until they have a substantial amount to pick up, and some just leave the money in their account, so that there is always something to spend at the store. We can accommodate all of this.
After goods finish their time on the shop floor, they are either packed up, (see agreement) and distributed back to their owners, or to various charities around Melbourne. We receive requests regularly for goods. Some of the places that goods have been sent to at this point are:-
Help for wildlife
Angliss Hospital
Cambodia Orphans
Phillipines orphans
Tsunami victims
Eastern emergency relief network
Kids Camps
Salvation army
Kidney foundation
Royal Childrens Hospital
Monash medical centre
Dandenong Ranges health service
Yarra Valley Heath services

Dandenong shire health services

We often are given donations as well, and because we are not a charity, these goods are placed on our 'good cause' account. This account is charged normal fees, as the work in sorting out donated goods is often labor intensive. The money from this account that the seller would have received then goes to needy families in the area, ie those who need a kidney machine, etc.
If you have a problem with your unsold goods being sent to charity, then we suggest that you don't bring them in. We cannot change our system for one person. We have found over the last ten years this is what works best, and we even find that the goods that we do pack up are often not collected within the specified time frame. We cannot store your goods indefinitely, and will send them to charity as per the agreement.